Effective Date: September 26, 2026
Last Updated: September 26, 2026

This Refund & Cancellation Policy explains the refund, cancellation, payment reversal, and service termination terms applicable to services purchased from NeuroHoster, operated by ESE Media Group / RISXE (“NeuroHoster,” “we,” “us,” or “our”).

By purchasing or using any NeuroHoster service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. No-Refund Policy

All payments made to NeuroHoster are generally non-refundable.

Once a payment has been successfully completed for a NeuroHoster service, the payment is considered final and will generally not be refunded, either fully or partially.

This applies to:

Web hosting plans
Cloud hosting
WordPress hosting
Managed hosting
Website hosting
Website development
Application development
Maintenance services
Setup fees
Migration services
Customization services
Add-on services
Domain-related services
Renewal payments
Subscription payments
Promotional purchases
Discounted purchases
Upgrades
Custom or business services
Other paid services offered by NeuroHoster

Customers should carefully review the service description, features, pricing, limitations, and subscription period before making a payment.

2. Payments Are Final

After an order has been successfully placed and payment has been received, the customer cannot normally request a refund simply because:

They changed their mind.
They no longer need the service.
They purchased the wrong plan.
They did not use the service.
They did not configure the service.
They did not upload a website.
Their website was not ready.
They purchased the service accidentally.
They found another hosting provider.
They no longer require hosting.
They did not understand the service limitations.
They forgot to cancel before renewal.
They were unable to use the service because of their own device, internet connection, software, or configuration.
They did not use all resources included in their plan.

Unused time, unused resources, or unused features do not create an automatic right to a refund.

3. Subscription Cancellation

Customers may request cancellation of their NeuroHoster service.

However, cancellation does not automatically result in a refund.

Unless otherwise stated in a written agreement:

Cancellation stops future service renewal where applicable.
The existing paid subscription remains non-refundable.
The service may continue until the end of the paid period.
No refund will normally be issued for unused days or months.

Customers are responsible for cancelling their services before the next billing or renewal date if they do not wish to continue.

4. Renewal Payments

Renewal payments are also generally non-refundable.

Customers are responsible for monitoring their subscription and renewal dates.

If a customer forgets to cancel a service before the renewal date and the subscription is renewed, the renewal payment will generally not be refunded.

Customers should cancel automatic renewal before the renewal date if they do not want the service to renew.

5. Monthly, Quarterly, 6-Month and Annual Plans

The no-refund policy applies regardless of subscription duration.

This includes:

Monthly plans
3-month plans
6-month plans
12-month plans
Multi-year plans
Custom subscription periods

For example, if a customer purchases a 12-month plan and cancels after three months, the remaining nine months are generally not refundable.

6. Promotional and Discounted Plans

Payments made under promotional offers, special discounts, coupons, introductory pricing, limited-time offers, or special campaigns are generally non-refundable.

Promotional pricing may have additional conditions.

Unless specifically stated in writing, a promotional price does not create any additional refund entitlement.

7. Free Trials

If NeuroHoster offers a free trial for a particular service, customers should evaluate the service during the trial period.

After a customer converts to a paid service, the payment is generally non-refundable.

Customers should review the service carefully before upgrading or purchasing a paid plan.

8. Setup Fees

Any applicable setup, configuration, installation, migration, onboarding, or activation fee is generally non-refundable once the applicable work has started or the service has been activated.

This may include:

Hosting setup
WordPress installation
Website migration
DNS configuration
Account configuration
Application deployment
Website setup
Technical onboarding
Custom configuration

9. Website Development and Application Development

Payments for website development, application development, customization, design, programming, maintenance, or other professional services are generally non-refundable once work has commenced.

This includes payments made as:

Advance payments
Deposits
Project payments
Milestone payments
Development fees
Design fees
Setup charges

Once resources have been allocated or work has begun, the applicable payment will generally not be refundable.

10. Domain Registration

Domain registration, transfer, renewal, and related domain charges are generally non-refundable after the domain transaction has been successfully processed.

Domain services may be provided through third-party registrars or registries, whose rules may also apply.

Customers should verify the domain name carefully before submitting payment.

NeuroHoster is not responsible for refunds that are unavailable from a third-party domain registrar or registry.

11. Service Downtime

Temporary service interruption or downtime does not automatically qualify the customer for a refund.

Hosting services may occasionally experience interruptions because of:

Scheduled maintenance
Emergency maintenance
Hardware problems
Software issues
Network problems
Data-center incidents
Third-party infrastructure
Internet service interruptions
Security incidents
DDoS attacks
Force majeure events

NeuroHoster will make reasonable efforts to restore affected services where applicable.

Service interruptions do not automatically create a refund entitlement.

12. Third-Party Services

Some NeuroHoster services may depend on third-party infrastructure, providers, registrars, payment processors, APIs, software, networks, or other external services.

A failure or interruption caused by a third-party provider does not automatically qualify for a refund.

NeuroHoster may work with the applicable provider to resolve the issue where reasonably possible.

13. Customer Configuration Issues

Refunds will generally not be provided where the customer’s inability to use the service results from:

Incorrect DNS settings
Incorrect website configuration
Incorrect WordPress configuration
Incorrect application configuration
Incorrect credentials
Customer-installed software
Customer-created code
Unsupported plugins
Unsupported themes
Malware introduced by the customer
Incorrect domain configuration
Customer-side internet problems
Device problems
Browser problems
Failure to follow technical instructions

NeuroHoster support may assist with eligible technical issues according to the applicable service level.

14. Website Migration

Migration services are generally non-refundable once migration work has started.

Customers are responsible for ensuring that they have valid backups before requesting migration.

NeuroHoster does not guarantee that every third-party hosting environment, website configuration, plugin, application, database, or custom code can be migrated without compatibility issues.

15. Duplicate Payments

If a customer accidentally pays the same invoice more than once, the customer should contact NeuroHoster support as soon as possible.

NeuroHoster may investigate the duplicate transaction.

Where appropriate, NeuroHoster may:

Apply the additional amount as an account credit; or
Process a refund of the verified duplicate payment.

Any refund may be subject to payment-provider processing requirements.

This is an exception to the general no-refund policy and does not apply to ordinary cancellation requests.

16. Failed Transactions

If a payment fails and no money is successfully received by NeuroHoster, no refund is normally applicable.

If money has been deducted from the customer’s bank account but the payment was not successfully credited to the NeuroHoster account, the customer should provide the payment transaction/reference number.

NeuroHoster may investigate the transaction with the relevant payment processor.

If the transaction is confirmed as failed but the amount was actually captured, the amount may be handled according to the payment processor’s settlement and reversal procedures.

17. Payment Gateway Reversals

If a payment gateway, bank, card issuer, or payment provider reverses a transaction, NeuroHoster may review the transaction.

Where the payment has not been successfully settled to NeuroHoster, the customer may need to contact the applicable payment provider or bank.

18. Chargebacks

Customers should contact NeuroHoster support before initiating a chargeback for a billing or service dispute.

Unauthorized chargebacks may result in:

Account suspension
Service suspension
Account restrictions
Investigation
Outstanding balance recovery
Termination of services

Where a chargeback is initiated, NeuroHoster may provide transaction information, invoices, service records, communications, and other relevant information to the payment processor or financial institution as part of the dispute process.

Nothing in this policy limits rights that cannot legally be excluded.

19. Fraudulent Transactions

NeuroHoster reserves the right to investigate transactions suspected of being fraudulent, unauthorized, or abusive.

Where permitted by law, NeuroHoster may:

Cancel an order
Suspend an account
Terminate services
Require additional verification
Refuse future transactions
Report suspicious transactions to relevant payment providers or authorities

If a transaction is cancelled before service activation, NeuroHoster may reverse the transaction where appropriate and technically possible.

20. Account Termination Due to Violation

If an account or service is suspended or terminated because the customer violates NeuroHoster’s Terms of Service, acceptable-use requirements, security rules, or other applicable policies, the customer will generally not be entitled to a refund for the remaining prepaid period.

Examples may include:

Abuse of hosting resources
Fraud
Malware distribution
Phishing
Unauthorized access
Illegal activities
Copyright violations
Spam
Abuse of network resources
Attempted attacks against systems
Circumvention of security controls
Other prohibited activities

Any action will be subject to applicable law and the relevant service terms.

21. Account Suspension for Non-Payment

Failure to pay an invoice may result in service suspension or termination.

Suspension or termination caused by non-payment does not create a right to a refund for previously paid amounts.

Customers remain responsible for legitimate outstanding balances.

22. Service Upgrade Payments

Payments made for service upgrades are generally non-refundable.

If a customer upgrades to a higher plan and later decides to return to a lower plan, the difference will generally not be refunded.

Downgrades may be applied at the next eligible billing period where available.

23. Service Downgrade

Customers may request to downgrade an eligible service.

A downgrade does not automatically create a refund for the difference between plans.

The downgrade may take effect at the next billing period or another date determined by NeuroHoster.

Customers are responsible for ensuring that their website and resource usage comply with the limits of the new plan.

24. Account Credits

At NeuroHoster’s discretion, an amount may be provided as an account credit instead of a monetary refund.

Account credits:

May only be used toward eligible NeuroHoster services.
May not be transferable.
May not be exchanged for cash unless required by applicable law.
May be subject to an expiration date or other conditions.

Issuing an account credit in one situation does not create an obligation to issue credits in future cases.

25. Exceptional Refunds

Although NeuroHoster operates under a general no-refund policy, NeuroHoster may, at its discretion and where appropriate, consider exceptional situations such as:

Verified duplicate payment
Payment processing error
Payment collected after a confirmed service cancellation
Technical billing error caused by NeuroHoster
Other circumstances where a refund is required by applicable law

Any exceptional refund is considered on a case-by-case basis.

An exceptional refund does not modify the general no-refund policy or establish an automatic entitlement to refunds in similar situations.

26. Legal Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any consumer rights, statutory rights, or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a refund, replacement, remedy, or other consumer protection, NeuroHoster will comply with the applicable legal requirements.

27. Refund Request Procedure

If you believe your situation qualifies for an exception under this policy or applicable law, contact NeuroHoster support.

Please provide:

Full name
Registered email address
Customer/account ID, if applicable
Invoice number
Transaction ID
Payment date
Amount paid
Service purchased
Reason for the request
Supporting documentation, if applicable

Incomplete information may delay the review.

28. Refund Review

Refund requests, where applicable, may be reviewed based on:

Payment records
Service activation date
Service usage
Account history
Applicable subscription terms
Promotional conditions
Payment gateway records
Technical records
The reason for the request
Applicable law

Submitting a refund request does not guarantee approval.

29. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method where technically possible.

The time required for the amount to appear in the customer’s account may depend on:

Payment gateway
Bank
Card issuer
Payment method
International payment processing
Settlement procedures

NeuroHoster is not responsible for delays caused solely by banks or third-party payment processors.

30. Refund Amount

Where a refund is legally or exceptionally approved, the refundable amount may be limited to the amount actually received by NeuroHoster for the applicable transaction.

Third-party fees, taxes, processing charges, domain charges, transaction fees, or other non-refundable costs may be excluded where legally permitted.

31. No Refund for Unused Services

Customers are not generally entitled to a refund because they:

Did not use their hosting account.
Did not upload a website.
Did not receive visitors.
Did not use available storage.
Did not use available bandwidth.
Did not configure WordPress.
Did not use included features.
Did not use technical support.

The availability of a service is different from the customer’s actual usage of that service.

32. Data Backup Responsibility

Customers are responsible for maintaining independent backups of their websites, databases, emails, applications, and other important information.

Cancellation, suspension, termination, or expiry of a service may result in the eventual deletion of associated data in accordance with NeuroHoster’s applicable retention practices.

A refund request does not guarantee data recovery.

33. Cancellation Does Not Guarantee Data Retention

Once a service is cancelled, suspended, or terminated, NeuroHoster may retain or delete customer data according to its applicable policies and operational requirements.

Customers should download or migrate their data before the service expires or is terminated.

34. Changes to This Refund Policy

NeuroHoster may update this Refund & Cancellation Policy from time to time.

Changes may be made because of:

Changes in services
Changes in business practices
Changes in payment providers
Changes in applicable law
Changes in consumer protection requirements
Security requirements
Operational requirements

The latest version will be published on the NeuroHoster website with an updated effective or revision date.

35. Governing Law

This policy shall be governed by the applicable laws of India.

Any dispute relating to refunds, payments, cancellations, or services shall be handled in accordance with the dispute-resolution and jurisdiction provisions contained in NeuroHoster’s Terms of Service or applicable agreement, subject to mandatory rights under applicable law.

36. Contact Us

For refund, cancellation, billing, or payment-related questions, customers should contact NeuroHoster through the official support/contact channels listed on the NeuroHoster website.

Please include your invoice number or transaction reference when contacting support regarding a payment.

NeuroHoster
Managed by ESE Media Group / RISXE

Support: Available through the official NeuroHoster support/contact channel.

37. Customer Acknowledgement

By purchasing any NeuroHoster service, you acknowledge that:

You have reviewed the service description.
You have reviewed the applicable price.
You understand the subscription period.
You understand that payments are generally non-refundable.
You understand that cancellation does not automatically result in a refund.
You understand that renewal payments are generally non-refundable.
You agree to maintain your own backups.
You agree to the applicable NeuroHoster Terms of Service.
You agree to this Refund & Cancellation Policy.

By completing a purchase, you confirm your acceptance of this policy.